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Call us for all your Asian Import needs!
760-945-0266

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 760-945-0266 or make an appointment online!

ASSOCIATIONS

  • ASE Master Technician
  • Total Oil
  • Interstate Batteries
  • ALL-DATA
  • Uniroyal
  • Car Care Aware

Testimonials

  • Glenn and the crew did a great job in determining the cause of an electrical issue I was having with truck. The work was completed quickly and they saved me money. Thanks for all of your dedication. Keep up the good work
    -Terry P.

  • I have been taking my Honda to Glenn for years. I trust him completely. Every issue I've ever had has been resolved entirely. Very satisfied customer! I recommended him to my family and would say the same to anyone else who owns an import!
    -Jessee M.

  • I stopped in to check prices and scheduling. Prices are very good and I scheduled appointment for the next day. Upon arrival, I was greeted immediately and my service was completed in half an hour. I am very happy with every aspect of my experience and will be returning with my other vehicle. Good service, good price and good people. All I could ask for. Thanks.
    -Jim T.

  • Great service, excellent work and a good price. These folks can be trusted to do the right thing and I'll never go anywhere else.
    -John J.

  • Just brought my daughters car in for service the other day and couldn't be happier. Great service, honest people and fair price. We will be bringing all our vehicles here. Thank you North County Import Specialist!
    -Rebecca B.

  • I trust Glen with my car and cash! He's straight forward and honest about needed repairs without upselling, and his prices are fair. I always leave North County Imports with peace of mind that my car is at its best.
    -Tracey A.

  • I knew that when I met Glenn that I could trust him, not only as an honest person but a qualified mechanic. He has a wall of industry certificates to show his formal training and years of experience to complement that.
    -Martin M.

  • I have been going to North County Import Specialists for years. It is very comforting to know that Glenn (owner) and Art are honest (no upselling) and prices are fair. I trust them completely! My family and friends have expressed much gratitude to me for telling them about this terrific business. I agree with an earlier review -- service with the highest integrity!
    -Gale A.

  • Had a great experience at North County Import Specialists - staff was great, prices were just right and service was quick. Definitely will be back!
    -Kirsten P.

  • Service with the highest integrity! I have never questioned a repair quote in all the years I have been taking my Toyota trucks to Glen and the crew. I hope they never change from what makes them stand out most, excellence in the basics!!
    -Curtis W.

  • Its hard to find an honest mechanic. But here you always know you are going to get an honest assessment and recommendation. I'm not going anywhere else. Thank you!
    -Janee H.

  • I'm glad I found NCIS. For years I've been using the car dealership for my car's service, but no more! This was my third visit and each time Glenn and his crew did a great job. There is no pressuring to sell. Very low key, honest service.
    -C. W.

  • Glenn and his group are an unbelievably honest and thorough group of mechanics. I took my car to Nissan slash Infiniti in Oceanside and was told I needed Brakes in the rear and brake fluid changed. I took it to Glen who is my regular mechanic and he said the brakes in the rear we're fine and the brake fluid had been flushed and added about seven thousand miles ago. The charge for this information - $0.
    -Michael P.

  • I tried to save money and not take Glens advice. Mistake. Ended up paying more. I love having a mechanic that I trust! He's always the one I'll take my car too.
    -Chris M.

  • Great place to take your car. Staff is very friendly and honest! Been going here for years.
    -Catherine M.

  • I had heard good things about North County Import Specialists, so I decided to take my car there and made an appointment. Their waiting room was nice and they had my (routine) service done in no time. I felt their prices were fair and the quality of work is excellent. I look forward to using them for all my car maintenance needs.
    -Kerri W.