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Call us for all your Asian Import needs!
760-945-0266

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 760-945-0266 or make an appointment online!

ASSOCIATIONS

  • ASE Master Technician
  • Total Oil
  • Interstate Batteries
  • ALL-DATA
  • Uniroyal
  • Car Care Aware

Testimonials

  • Glenn and the crew did a great job in determining the cause of an electrical issue I was having with truck. The work was completed quickly and they saved me money. Thanks for all of your dedication. Keep up the good work
    -Terry P.

  • I have been taking my Honda to Glenn for years. I trust him completely. Every issue I've ever had has been resolved entirely. Very satisfied customer! I recommended him to my family and would say the same to anyone else who owns an import!
    -Jessee M.

  • I stopped in to check prices and scheduling. Prices are very good and I scheduled appointment for the next day. Upon arrival, I was greeted immediately and my service was completed in half an hour. I am very happy with every aspect of my experience and will be returning with my other vehicle. Good service, good price and good people. All I could ask for. Thanks.
    -Jim T.

  • Great service, excellent work and a good price. These folks can be trusted to do the right thing and I'll never go anywhere else.
    -John J.

  • Just brought my daughters car in for service the other day and couldn't be happier. Great service, honest people and fair price. We will be bringing all our vehicles here. Thank you North County Import Specialist!
    -Rebecca B.

  • I trust Glen with my car and cash! He's straight forward and honest about needed repairs without upselling, and his prices are fair. I always leave North County Imports with peace of mind that my car is at its best.
    -Tracey A.

  • I knew that when I met Glenn that I could trust him, not only as an honest person but a qualified mechanic. He has a wall of industry certificates to show his formal training and years of experience to complement that.
    -Martin M.

  • I have been going to North County Import Specialists for years. It is very comforting to know that Glenn (owner) and Art are honest (no upselling) and prices are fair. I trust them completely! My family and friends have expressed much gratitude to me for telling them about this terrific business. I agree with an earlier review -- service with the highest integrity!
    -Gale A.

  • Had a great experience at North County Import Specialists - staff was great, prices were just right and service was quick. Definitely will be back!
    -Kirsten P.

  • Service with the highest integrity! I have never questioned a repair quote in all the years I have been taking my Toyota trucks to Glen and the crew. I hope they never change from what makes them stand out most, excellence in the basics!!
    -Curtis W.

  • Its hard to find an honest mechanic. But here you always know you are going to get an honest assessment and recommendation. I'm not going anywhere else. Thank you!
    -Janee H.

  • I'm glad I found NCIS. For years I've been using the car dealership for my car's service, but no more! This was my third visit and each time Glenn and his crew did a great job. There is no pressuring to sell. Very low key, honest service.
    -C. W.

  • Glenn and his group are an unbelievably honest and thorough group of mechanics. I took my car to Nissan slash Infiniti in Oceanside and was told I needed Brakes in the rear and brake fluid changed. I took it to Glen who is my regular mechanic and he said the brakes in the rear we're fine and the brake fluid had been flushed and added about seven thousand miles ago. The charge for this information - $0.
    -Michael P.

  • I tried to save money and not take Glens advice. Mistake. Ended up paying more. I love having a mechanic that I trust! He's always the one I'll take my car too.
    -Chris M.

  • Great place to take your car. Staff is very friendly and honest! Been going here for years.
    -Catherine M.

  • I had heard good things about North County Import Specialists, so I decided to take my car there and made an appointment. Their waiting room was nice and they had my (routine) service done in no time. I felt their prices were fair and the quality of work is excellent. I look forward to using them for all my car maintenance needs.
    -Kerri W.